You can delete your TrainLabs account and the personal data in it at any time. You do not need to contact us to do it.
How to delete your account
In the mobile app
- Open Settings.
- Tap Privacy.
- Tap Delete account.
- Read what will be deleted and what we have to keep, type DELETE, and confirm.
Your account is deleted immediately and you are signed out.
In the trainer web app
- Sign in at app.trainlabs.app.
- Open Settings → Privacy.
- Under Delete account, type DELETE and confirm.
If you can no longer sign in
Email privacy@trainlabs.app from the email address or phone number on your account, with the subject Delete my TrainLabs account. We may ask you to confirm you control that address or number, so that nobody can delete someone else's account. We act on the request within 30 days.
What is deleted
- Your profile: name, phone number, email address and profile photo
- Your sign-in details, sessions and device notification tokens
- Your health and fitness data: height, weight, goals, medical notes, body measurements and weight history
- Your workout, meal and supplement logs
- Your progress photographs, meal photographs and any AI reports made from them — including the image files themselves
- Every message you sent or received
- For trainers: your bio, public coach record, exercise and program library, client list, invoices, payment details and coaching prices
Deleted data is removed immediately. Copies in our backups are overwritten on a rolling cycle and disappear from backups within 30 days.
What we have to keep
The app shows you which of these apply to your account before you confirm.
- Subscription payments a trainer made to TrainLabs. These are our tax records, and the law requires us to keep them — currently for up to 8 years.
- Invoices a trainer issued to you. A tax invoice has to name who it was for, so your name stays on invoices your coach issued, for their records. Nothing else about you is kept with them.
- Programs a trainer had already assigned to a client. If you are a trainer, these stay with the client they were written for, because deleting them would delete that client's own training history. Your name is removed from them.
- Reports made about your conduct. If someone reported content you sent, that report is kept so it can still be reviewed.
Anything we keep is kept only for the reason given above, and is deleted when that reason ends.
Signing up again
Deletion cannot be undone. If you sign up again later with the same phone number or email address, you start a completely new account with none of your old data.
Questions: privacy@trainlabs.app. Read the full Privacy Policy.