This policy covers the TrainLabs subscription that a trainer pays to Trainlabs Software. It is published separately because payment gateways and both app stores require a clear, reachable refund policy.
It does not cover money a client pays a trainer for coaching. See §4.
1. Before you pay anything
Every new trainer account gets a 14-day free trial, with no payment details required. Two weeks with the full product and no card on file is the refund policy doing its work in advance — use the trial to decide.
When the trial ends, an account that has not subscribed becomes read-only. You keep your clients, programs, records, invoices, and business history, and you can export them at any time. We do not hold your records hostage.
2. Cancelling
You can cancel at any time, from Settings → Subscription → Cancel in the app, or by emailing support@trainlabs.app.
- Cancelling stops the next renewal.
- You keep full access until the end of the period you have already paid for.
- After that, your account becomes read-only. Nothing is deleted.
- You can resubscribe whenever you like, and your history will be waiting.
If you subscribed through the Apple App Store or Google Play, cancel in that store's subscription settings — we cannot cancel a store-managed subscription for you. Apple: Settings → your name → Subscriptions. Google Play: Play Store → Payments and subscriptions.
3. Refunds
The subscription is billed monthly in advance. Because you have already had 14 days of free, full access before any charge, we do not generally refund a period that has begun.
We will refund in these cases:
| Situation | What we do |
|---|---|
| Charged after you cancelled | Full refund |
| Duplicate or double charge | Full refund of the duplicate |
| Charged in error, or an amount you never authorised | Full refund |
| A fault on our side made the service substantially unusable for a significant part of the billing period, and we could not fix it | Pro-rata refund or a credit, at your option |
| You were charged within 72 hours and have not used the paid features in that period | Full refund, at our discretion |
We do not refund for:
- change of mind after the period has started;
- not having used the product;
- a client leaving you, or your business being slower than you hoped;
- features described as beta, preview, or coming soon;
- an account terminated for breach of the Terms of Service.
How to ask
Email support@trainlabs.app with the account phone number or email address and the date and amount of the charge.
- We acknowledge within 24 hours and decide within 5 business days.
- An approved refund is sent back to the original payment method within 5 to 7 business days, and how quickly it appears after that is up to your bank or card issuer.
- Refunds are made in Indian Rupees to the original payment method only.
If you bought through the App Store or Google Play, the refund must be requested from that store — Apple and Google handle the money and we cannot refund it. Apple: reportaproblem.apple.com. Google: Play Store order history.
4. Money a client pays a trainer — not us
TrainLabs never receives, holds, or routes money that a client pays a trainer. There is no wallet, no escrow, no balance, and we take no commission. The app records invoices and payments; it does not move funds.
So:
- The trainer sets their own fees, terms, and refund policy, and is solely responsible for honouring them.
- A client seeking a refund for coaching must ask the trainer, not us.
- We cannot reverse, adjust, or refund a payment made directly between a client and a trainer, because we were never in the middle of it.
- Trainers must give their clients clear fee and refund terms before taking money.
5. Changes to this policy
We may update this policy. The version in force is the one published when you were charged. Material changes are notified in the app or by email at least 14 days before they take effect.
6. Contact
Trainlabs Software
Kuttipravan House, Ward 7, Canal Road, Bakkalam, Peelery, Taliparamba, Kannur, Kerala 670562, India
Email: support@trainlabs.app
Grievance Officer: Abhinav C, grievance@trainlabs.app
Complaints are acknowledged within 24 hours and resolved within 15 days.